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Privacy policy
Last updated: October 2025
At The Crafted Leather, we value your trust and are committed to protecting your personal information.
This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from www.thecraftedleather.com.au (“the Site”).
1. Personal Information We Collect
Order Information
When you purchase or attempt to purchase from our Site, we collect:
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Name
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Email address
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Phone number
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Billing and shipping address
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Order details
Payment details are processed securely through Shopify Payments, PayPal, or other payment gateways.
We do not store your full card information.
Device Information
collected automatically when you browse our store:
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IP address
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Browser type
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Device type
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Time zone
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Cookies
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Pages/products viewed
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Site interaction data
This helps us improve website performance and customer experience.
Marketing Information
Collected only when you opt in:
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Name
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Email address
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Marketing preferences
2. How We Use Your Personal Information
Your information helps us to:
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Process and fulfil orders
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Communicate with you regarding orders, shipping, and customer support
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Screen for potential fraud or security risks
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Improve and optimise our store
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Send promotional updates if you choose to subscribe
We do not sell or rent your data to third parties.
3. Sharing Your Information
We share your information with trusted partners to operate our business:
Shopify
Our e-commerce platform, which securely stores and processes your information.
Shipping & Delivery Providers
To deliver your order safely and efficiently.
Analytics & Advertising Platforms
Such as Meta/Facebook or Google, to improve advertising relevance (only if cookies are accepted).
Legal Requirements
We may disclose information if required to:
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Comply with laws or regulations
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Respond to lawful requests
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Protect our rights or safety
We do not share your information for third-party marketing.
4. Behavioural Advertising
We may use your browsing data to display relevant ads on platforms like:
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Facebook
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Instagram
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Google
You can opt out of targeted advertising:
5. Cookies
Our Site uses cookies and similar technologies to:
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Remember your cart
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Maintain your session
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Personalise your experience
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Analyse site usage
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Improve website functionality
You may disable cookies in your browser, but certain features may not work correctly.
6. GDPR — Your Rights (EU/UK Customers)
If you are located in the European Union or United Kingdom, you have the right to:
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Access the personal information we hold about you
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Request corrections
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Request deletion
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Object to processing
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Request data transfer (data portability)
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Withdraw consent for marketing
To exercise any of these rights, contact us at: thecraftedleatherau@gmail.com
Shopify processes data in compliance with GDPR. For more information, visit Shopify’s GDPR FAQ.
7. Do Not Track
Many browsers send a “Do Not Track” (DNT) signal.
Our Site does not alter its data practices when we detect a DNT signal, due to the limitations of current technology and standards.
8. Data Retention
We retain your Order Information unless you request deletion.
Email marketing data is retained until you unsubscribe.
You may request deletion or correction at any time.
9. Security
We use industry-standard safeguards including:
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SSL encrypted checkout
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Shopify’s secure servers
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PCI-DSS compliant payment processing
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Fraud detection tools
These measures protect your data against unauthorised access and misuse.
10. Changes to This Privacy Policy
We may update this Policy from time to time to reflect:
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Changes in our practices
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Operational updates
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Legal requirements
The updated version will always be available on this page with the revised date.
11. Contact Us
For privacy questions, concerns, or data requests, please contact:
Email: thecraftedleatherau@gmail.com
Website: www.thecraftedleather.com.au