At The Crafted Leather, we take pride in offering premium, handcrafted leather goods. If your purchase is not what you expected, we are here to help.

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Returns & Exchanges

If your item does not meet your expectations, you may return it for store credit or an exchange.
Please contact us within 7 days of receiving your order to begin the process.

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Eligibility

To be eligible for a return or exchange, items must be:

• Unused

• In original condition

• In original packaging with tags attached

We cannot accept returns for items that have been worn, used, or damaged (unless received in that condition).

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Change of Mind Returns

For change-of-mind returns:

• Customers are responsible for return shipping costs

• We recommend using a tracked courier service

• Store credit will be issued once the returned item is inspected and approved

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Damaged or Faulty Items

If your order arrives damaged or defective:

• Contact us within 48 hours of delivery

• Attach clear photos of the issue

• We will cover return shipping

• A replacement or store credit will be provided

This is in accordance with Australian Consumer Law.

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Processing Time

Once we receive and inspect your return, your exchange or store credit will be processed.
You will receive an email confirmation with details.

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Sale & Clearance Items

All sale, discounted, and clearance items are final sale and cannot be returned or exchanged.

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Contact Us

If you need assistance or want to initiate a return:
📧 thecraftedleatherau@gmail.com

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